Frequently Asked Questions – FAQ

Last Updated: September 27, 2026

What is Zebibit?

Zebibit is an online shopping store offering a selection of useful, innovative, lifestyle, personal-care, wellness, and everyday products.

Our goal is to provide customers with convenient online shopping, competitive pricing, and reliable service.

How can I place an order?

Simply:

1. Select the product you want.
2. Add it to your cart.
3. Proceed to checkout.
4. Enter your delivery information.
5. Select your available payment method.
6. Complete your order.

You will receive order confirmation after your purchase is successfully placed.

How long does delivery take?

Orders are generally processed within 1–3 business days and delivery generally takes approximately 3–7 business days after dispatch.

Actual delivery times may vary depending on your location and courier conditions.

Do you offer Cash on Delivery?

Cash on Delivery may be available for selected products and locations.

The available payment methods will be displayed during checkout.

How can I track my order?

Once your order has been dispatched, tracking information may be provided through the contact details associated with your order.

You can use the tracking information to monitor your shipment.

Can I cancel my order?

You may request cancellation before your order is dispatched.

Once the order has been dispatched, cancellation may no longer be possible.

Please contact us as soon as possible after placing your order.

Can I return my product?

Returns and replacements are available only for eligible situations and products.

Please read our Return & Exchange Policy for complete conditions.

What if I receive a damaged product?

Please contact us as soon as possible.

For damaged-product claims, an unboxing video is required. The video should clearly show the package being opened from its sealed condition.

What if I receive the wrong product?

Contact us with your order details, photographs, and the required unboxing evidence.

After verification, we will provide an eligible replacement or other applicable resolution.

How do I request a refund?

If your order qualifies for a refund, contact:

support@zebibit.com

Approved refunds are generally processed to the original payment method.

Is an unboxing video required?

For claims involving damaged, defective, incorrect, or missing products, an unboxing video is required to help us verify the condition and contents of the package at delivery.

What payment methods do you accept?

Available payment methods may include online payment methods and Cash on Delivery for eligible orders and locations.

The payment options available to you will be displayed during checkout.

Is my payment information secure?

Payments are processed using applicable payment providers and secure payment-processing systems.

Zebibit does not necessarily store complete payment-card information.

How can I contact Zebibit?

You can contact our customer-support team at:

Email: support@zebibit.com

Address: Bhandup, Mumbai – 400078, Maharashtra, India