Return & Exchange Policy

Last Updated: September 27, 2026

At Zebibit, we are committed to providing quality products and a reliable shopping experience. We carefully inspect and pack orders before dispatch. However, if you receive an incorrect, damaged, or defective product, we are here to help with an eligible replacement or refund.

Return & Replacement Policy

We offer returns/replacements only for eligible situations and subject to the conditions mentioned below.

Return & Replacement Conditions

• Products must be unused, unworn, and in their original condition and packaging.

• All original accessories, tags, manuals, cables, parts, and other included items must be returned where applicable.

• An unboxing video is mandatory for claims relating to a missing, incorrect, damaged, or defective product.

• The unboxing video should clearly show the parcel being opened from its original sealed condition and should not contain cuts, edits, or unexplained pauses.

• Returns or replacements may be accepted when:

  1. You received an incorrect product, or

  2. The product was damaged during delivery, or

  3. The product has a verified manufacturing defect.

For approved claims, Zebibit may provide a replacement or refund to the original payment method, subject to product availability and applicable conditions.

Eligibility for Return / Replacement

To be eligible:

• The request must be raised within 5 days of delivery.

• The product must be unused and in its original condition.

• The product must not have scratches, physical damage, stains, signs of use, or unauthorized modifications.

• The product should be returned with the original invoice/order details, where applicable.

• All original packaging and accessories should be included.

• Products purchased using a gift card, promotional offer, or products already received as a replacement may be subject to additional restrictions.

Zebibit reserves the right to inspect the product before approving a return or replacement.

Returns & Exchanges – Product Condition & Personal Preference

For products that are personal-care, hygiene-related, or intended for direct personal use, we generally do not accept returns or exchanges after the product has been opened or used due to change of mind, personal preference, or sizing concerns, except where required by applicable law.

For an eligible product that is completely unused, unopened, and sealed in its original packaging, a return request may be reviewed on a case-by-case basis.

In such cases:

• Forward and reverse shipping charges may be applicable and may be borne by the customer.

• Applicable transaction, payment-processing, or handling charges may be deducted from the refund where permitted.

• If the product is verified to have a manufacturing defect or was damaged before/ during delivery, it will not be treated as a personal-preference return and eligible replacement shipping may be provided at no additional cost.

Exchange / Replacement Policy

At Zebibit, we aim to resolve eligible product issues as quickly as possible.

Exchange Requests

• Exchange/replacement requests should be submitted within 5 days of delivery.

• For a damaged, defective, or incorrect product, you should notify us within 24 hours of delivery and provide the required supporting evidence, including the unboxing video.

• Eligible claims will generally be fulfilled by replacing the product with the same product.

• If the same product is unavailable, Zebibit may offer an alternative resolution, including a refund to the original payment method, subject to applicable terms.

• Shipping charges for an approved replacement will generally be waived where the product is verified as defective, damaged, or incorrectly supplied by Zebibit.

Damaged Product Received

If your package appears damaged when delivered:

1. Record a continuous video before opening the package.

2. Clearly show the shipping label and external condition of the package.

3. Open the package while recording.

4. Show the product and any visible damage clearly.

5. Contact Zebibit within 24 hours of delivery.

Claims without sufficient evidence may be difficult to verify and may not qualify for replacement.

Incorrect Product Received

If you receive a product different from the one you ordered, please contact us within 24 hours of delivery with:

• Order number

• Photographs of the product received

• Photograph of the shipping label

• Complete unboxing video

After verification, we will arrange an eligible replacement or other applicable resolution.

Refunds

Where a refund is approved, it will generally be processed to the original payment method, subject to the payment provider's processing timelines.

The time taken for the amount to appear in your account may vary depending on your bank, card issuer, UPI provider, payment gateway, or other payment service provider.

Where applicable, shipping, transaction, or handling charges may be deducted from refunds for customer-initiated returns.

Non-Returnable Situations

A return or replacement may not be accepted when:

• The product has been used or worn.

• The product has been damaged after delivery due to misuse or improper handling.

• The product has been modified or repaired without authorization.

• The original packaging or essential accessories are missing.

• The request is made after the applicable return period.

• The claim is based solely on change of mind or personal preference.

• The required unboxing evidence is not provided for a damage, missing-item, or incorrect-product claim.

• The product shows signs of intentional damage or misuse.

This policy does not affect any rights or remedies available to customers under applicable Indian law.

How to Request a Return or Replacement

To request a return or replacement, contact us with:

Email: support@zebibit.com

Please include:

• Order number

• Customer name

• Registered mobile number

• Product name

• Reason for the request

• Photos/videos supporting the claim

Our customer-support team will review the request and provide further instructions where the request is eligible.

Contact Us

Zebibit

Email: support@zebibit.com

Address: Bhandup, Mumbai – 400078, Maharashtra, India

Last Updated: September 27, 2026