Refund Policy

Last Updated: September 27, 2026

At Zebibit, we want our customers to have a positive shopping experience. Where a refund is approved under our policies, we will process the refund according to the conditions described below.

When Is a Refund Available?

A refund may be provided in eligible situations, including:

• An approved return where a refund is applicable.
• A verified defective product where replacement is unavailable.
• An incorrect product supplied by Zebibit where replacement is unavailable.
• An approved cancellation before dispatch, where applicable.
• Other circumstances where a refund is required under applicable law.

Refund eligibility is subject to our Return & Exchange Policy and applicable laws.

Refund Method

Approved refunds will generally be issued to the original payment method used to place the order.

For example, refunds for online payments may be processed through the applicable payment gateway to the original payment source.

Refund Processing Time

After a refund is approved, the processing time may vary depending on the payment gateway, bank, card issuer, UPI provider, or other financial institution.

Zebibit does not control the exact time taken by third-party financial institutions to credit the refunded amount.

Shipping Charges

Where a return is requested because of personal preference, change of mind, or another customer-related reason and the return is permitted, applicable shipping, transaction, or handling charges may be deducted from the refund where permitted.

Where a product is verified as defective, damaged, or incorrectly supplied by Zebibit, applicable return/replacement shipping charges may be waived.

Partial Refunds

In certain circumstances, a partial refund may be applicable where:

• The returned product is incomplete.
• Accessories are missing.
• The product has been used or damaged after delivery.
• The returned item does not meet the applicable return conditions.

Any such determination will be made after reviewing the returned product.

Refund Not Received

If your refund has been approved but you have not received it within the expected processing period:

1. Check your original payment account.
2. Contact your bank or payment provider.
3. Contact Zebibit if the amount still has not been credited.

Email: support@zebibit.com

Contact Us

Zebibit
Bhandup, Mumbai – 400078, Maharashtra, India
Email: support@zebibit.com